- Before or during the time of collection of personal information we will determine the purpose of the collection of such information.
- We will collect and use personal information only in order to fulfill the purposes set by us, and for compatible purposes unless we obtain the consent of the person concerned, or as required by law.
- We will retain personal information only when it is necessary to meet these objectives.
- We will collect personal information via lawful and fair means, with the knowledge or consent of the person concerned where appropriate.
- Personal information must be relevant to the purposes associated with its use, to the extent necessary for those purposes, and must be accurate, complete, and up to date.
- We will protect personal information against loss, theft, unauthorized access of unauthorized persons, disclosure, copying, use, and modification with reasonable security measures we are committed to conducting our business activity in accordance with these principles in order to ensure, protect and maintain the confidentiality of personal information.
Exchange & Return Policy
Since MiaZone offers intangible and tangible goods that can be returned in certain cases, it is not possible to refund the amounts paid when loading the goods. As a customer, it is your responsibility to understand this clause when you make a purchase.
However, we are aware that any exceptional circumstance can occur in relation to the products offered.
Therefore, we are honored to receive refund or exchange requests for the following reasons:
-Download problems: If you are having problems while loading the product. Claims related to these issues must be submitted to our technical support department within 24 hours of the problem occurring. In the event that you do not communicate with the technical support team within a maximum of 3 days of the occurrence of the issue, we may explain that the download of the product was successful, and the money cannot be refunded in the event that this occurs and may cause a decrease in the value of the refund if necessary.
-Major disadvantages: Although all products are thoroughly tested before release, unexpected errors may occur. These issues must be submitted to our technical support team. We reserve the right to correct the error or defect within 72 hours. If the deficiency or error is checked. The technical support team will work on repairing it immediately. If the team does not succeed in this within 72 hours from the date of the complaint letter submitted by the customer, the refund process will be made to the customer in full/or the product will be replaced of the same value if the customer so wishes; please be aware that the repair process may require the customer's assistance with some account-specific information so please help with this, and in case of non-response to the team may lead to not solving the problem in a timely manner, and this will result in you not qualifying to meet the conditions for a refund.
-The product is not as shown in (sample): These issues should be reported to our technical support department within 24 hours of purchase. Clear evidence must be provided proving that the product purchased is not as described in the sample displayed in the online store. Complaints that are based solely on the customer's expectations or the wishes of the false are not taken into account. **There is a sample available on the site and application for each product displayed with accurate product descriptions**
Please give the technical support team 12-24 hours to get the responses.
Refund requests are accepted on info@Miazone.com within a period of 3 days after the application is submitted. Detailed reasons for obtaining a response must be attached to the application. Please ensure that your order does not conflict with the terms and conditions.